Unleash potential.
Deliberate Investment. Measurable Direction.
BY NURTURING EXCEPTIONAL TALENT WITHIN YOUR ORGANIZATION, YOU AMPLIFY LEADERSHIP EFFECTIVENESS AND OPTIMIZE OVERALL PERFORMANCE.
A METRIX GLOBAL study found that executive coaching has a 788% return on investment (ROI) based on factors including increases in productivity and employee retention!
Explore our Services
Leadership doesn't drift on purpose. Neither does organizational performance. Both erode gradually — through misaligned talent, unclear succession, and investment decisions that favor the familiar over the strategic.
Dr. Cynthia Bentzen-Mercer partners with executives and organizations to close the gap between where they are and where their potential could take them. Her work is grounded in one conviction: human capital is the highest-return investment most organizations are still undervaluing.
Please note that all the services listed below serve as a generalized starting point, as we custom-tailor each solution to precisely match the unique requirements of your organization.
Cynthia is a
Tremendous
executive coach.
“Cynthia Bentzen-Mercer’s Now, Near, Next framework has been a game-changer in my journey as a female IT executive. Her insightful and empowering coaching clarified my priorities, sharpened my strategy, and inspired a bold vision for the future. Cynthia’s tailored approach leveraged my strengths in innovative and meaningful ways to navigate my path with confidence and purpose.”
-SUZI CONNOR, CHEIF TECHNOLOGY OFFICER
Executive
Coaching
The best leaders don't coast on capability. They invest in it.
Board-certified and Ph.D.-prepared, Dr. Cynthia brings a rare combination to executive coaching: the academic foundation to understand why leaders behave the way they do, and the C-suite experience to understand what it actually costs when they don't change.
Her coaching engagements are not generic development plans. They are precision investments — designed around each leader's specific inflection point, whether that's a new role, a stalled trajectory, a succession transition, or a quiet misalignment between who they are and how they're leading.
COACHING PACKAGES INCLUDE:
C-Suite Executive Coaching
Next-Generation & Succession Coaching
Career Direction Coaching
Group Coaching Masterclass
Cynthia is one of the few executive coaches I know who effectively coalesces strategy and people. This mindset allows her to quickly highlight both an organization’s strengths and opportunities. Speed to implement + servant leadership approach = transformational leadership. She has been a trusted coach and advisor for more than 15 years, which is why my first call on a complex issue or career transition is to Cynthia.
— EDMUND SIY, SVP, CIO
What clients experience:
Executives who work with Dr. Cynthia consistently report greater clarity on their strategic priorities, stronger executive presence in high-stakes settings, more confident navigation of succession and transition, and a measurable shift from reactive leadership to intentional direction.
Where Executive Coaching Bridges Organizational Consulting
One of the most valuable aspects of working with Cynthia has been her role as a sounding board. Leading an organization can often feel isolating but having someone who truly understands the pressures of leadership—and who can offer actionable advice while maintaining a safe, non-judgmental space—has been invaluable. Her ability to ask thoughtful, probing questions and provide candid feedback has helped me make better decisions, sharpen my focus, and ultimately become a stronger, more effective leader.
— Jonathan M. Norotsky, CEO
Organizational
Consulting
Organizations don't underperform because they lack strategy. They underperform because they underinvest in the humans executing it.
Dr. Cynthia works with CEOs, boards, and family-owned enterprises to build the human capital infrastructure that drives long-term performance. This isn't organizational development as a standalone function — it's human capital strategy as competitive advantage, integrated into the way the business makes decisions, allocates resources, and plans for the future.
Every engagement begins with a diagnostic orientation and is designed around your organization's specific stage, structure, and succession horizon.
“Cynthia has inexhaustible energy with an unlimited capacity for learning and teaching. She is a brilliant strategist, with the uncanny ability to see all sides of every opportunity and present the most rational and practical solutions. She has consistently demonstrated the ability to work effectively with diverse personalities and is a proven coach who quickly earns the trust and confidence of all her constituents. The greatest compliment I believe you can pay someone is to say, “I would truly enjoy working with her again in any situation or opportunity.”
LARRY HODGES, PAST PRESIDENT, AMERISTAR CASINOS
ORGANIZATIONAL CONSULTING SERVICES INCLUDE:
Human Capital Investment Strategy
Succession Planning & Next-Generation Leadership Development
Family-Owned Business Regeneration
Organizational Design & Culture Strategy
Dr. Cynthia worked hand in hand with me when I served as Mercy Health System’s Chairman of the Human Resources Committee for over ten years. Her guidance and leadership were groundbreaking. Without exception, she is brilliant, compassionate, and always evidence-based in her problem-solving approach. She would be the first call I’d make if trouble called me at 3 am!
— REGINALD MEBANE, FORMER DIRECTOR/SENIOR EXECUTIVE, CDC AND PAST MERCY BOARD DIRECTOR
The gap between where your organization is and where it could be is a human capital decision.
Let’s Close It!
Looking to Book Dr. Cynthia as a Speaker? Speaking inquiries are separate from coaching and consulting engagements. Visit the Speaking page to explore keynote topics and submit a booking inquiry.